In 2013, the ONS has maintained its institutional relationship with society to disseminate information on the most relevant issues related to the operation of the BIPS.

In the Electricity Sector Monitoring Committee, a liaison with the Ministry of Mines and Energy and the National Electric Energy Agency allowed viable solutions to ensure the security of supply of electricity at the lowest cost.
Industry associations were also the focus of the relationship actions of the ONS. Lectures at Abrace, Abraceel, Abradee Abrage, Apine, Council of Infrastructure CNI, Cogen, FIRJAN, Fiesc and Fiesp were held - to present the results of studies carried out by the Operator. One of the main forums for relationships with associations was the 10th National Meeting of the Electricity Sector Agents, held in May, major industry event at which the ONS was present.

The ONS took part in 2013 in other events that strengthened the relationship with specific segments of the external public:

• Olympic Games Knowledge Management Energy Workshop, from 28 to 30 January, Rio de Janeiro;
• 36º Forum de Debates Brasilianas.org – Energias Alternativas ao Sistema Elétrico Brasileiro, 26th February 2013, São Paulo;
• All About Energy 2013 – Pannels on Energy realocation mecanisms and Wind Farms connections, March 12th, Fortaleza
• II CENOCON 2013 – Centros de Operação: Tendências e Desafios, April 22nd,    São Paulo;
• Aula Inaugural do Programa de Planejamento Energético da COPPE/UFRJ - Operação e Segurança do Sistema Eletroenergético Brasileiro:
  Necessidades e Oportunidades, May 20th, Rio de Janeiro;
• 2º Curso sobre o Setor Elétrico Brasileiro para a Magistratura, organized by CCEE and ENM / AMB, palestra Operação e Segurança do Sistema Eletroenergético Brasileiro, May 24th, Brasília;
• III Seminario Internacional de Gerenciamiento de Activos, Mantenimiento de la Transmisión y Desempeño del Sistema Eléctrico – SIGAMT, organized by CIER, from 10 to 12 June, São Paulo;
• A importância dos reservatórios para a regularização das vazões e o armazenamento de energia, organized by Clube de Engenharia, July 2nd, Rio de Janeiro;
• III Seminário sobre a Matriz e Segurança Energética, organizado pela FGV / IBRE / CERI, palestra Desafios e Cenários da Operação do BIPS, July 4th, Rio de Janeiro;
• Café Filosófico CPFL, July 25th, Campinas;
• A Energia na Cidade do Futuro – 3º Workshop: Perspectivas da Matriz Elétrica de Fontes Térmicas no Mundo e Brasil, organized by CPFL and GESEL, July 26, Campinas;
• 14º Encontro Internacional de Energia, palestra Operação do BIPS frente à Mudança na Matriz Elétrica, August 6, São Paulo;
• Semana de Engenharia Elétrica da UFRJ, palestra: Operação Segura e Econômica do Sistema Interligado Nacional: O Desafio do ONS, September 4, Rio de Janeiro;
• Brazil Windpower 2013, talk show, September 3, Rio de Janeiro;
• Energy Summit 2013, palestra Condições de Atendimento ao BIPS, September 12, Rio de Janeiro;
• Petrobrás – Área de Marketing e Comercialização de Energia, palestra Operação Segura e Econômica do Sistema Interligado Nacional: O Desafio do ONS, September 25, Rio de Janeiro;
• Comissão de Minas e Energia da Câmara dos Deputados – participação em discussão sobre a participação do carvão mineral na matriz elétrica do Brasil, October 9, Brasília;
• XV Congresso Brasileiro de Energia – participação em discussão sobre compatibilização entre o planejamento da expansão e a operação do sistema elétrico brasileiro; October 22, Rio de Janeiro;
• Seminário Educação, Tecnologia e Infraestrutura – 100 anos de conhecimento, em comemoração ao centenário da Universidade de Itajubá. Palestra Educação e Tecnologia no Setor Elétrico: a Visão do ONS, November 20, Itajubá;
• Fundação COGE – palestra: A Segurança da Operação do Sistema Interligado Nacional e seus Desafios, December 13, Rio de Janeiro

The detailing of the procedures and implementation of the Plan of Management of Communication in Crisis was continued, which aims to improve the communication of the Operator with the public aiming to preserve its image and reputation.  

Aiming to keep society informed about the conditions of energy supply and the results of operation of the BIPS, the ONS maintained the relationship with the media, both through interviews of its General Director, as with the clarifications provided by the communication team. The percentage of favorable exposure of the ONS in print in 2013 was 87.8%.

Once more, the ONS website proved to be an important tool for the dissemination of the technical activities of the Operator and relationship with people online.

The Institutional Visitation Program has enabled students, technicians in the industry and other national and foreign visitors to be better acquainted with the activities of the ONS in the centralized operation of the BIPS. Groups of visitors from Germany, China, Portugal, the UK and Guyana were received at the Central Office. In the National System Operation Center in Brasilia, 22 visits were conducted with 282 visitors. In the Southeast Regional Operation Center in Rio de Janeiro, there were 28 technical visits, totaling 294 visitors. In Florianópolis, there were 48 technical visits in the year, with about 200 visitors, and in Recife, three.

The development of activities, studies and joint projects with the CCEE and the EPE followed what was established in the respective Operating Agreements and contributed to the increased efficiency of the Brazilian electricity sector.