In 2011 ONS continued its institutional relationship with the society, concentrating its focus on the electricity sector.

Developed to systematize the relationship with the associate agents, went into operation at the end of the year the Registry of Data for External Relations (CDRE), a web portal that unifies and focuses the information about associate agents and their representatives in the technical processes developed by ONS. CDRE allows the disclosure of meetings and events, the query to the products issued and the automation of information exchange between agents and the staffs from ONS. Throughout the second semester, was made the inclusion and consolidation of existing information in several areas of the organization, beyond the training of teams in different locations. In the first half of 2012, the entire network of agents will have access to CDRE.

The sector associations have also been the focus of relationship actions from ONS. Lectures were held by the direction of the Operator in the leading industry associations - ABDIB, ABRACE, Abraceel, ABRAGET, Apine and COGEN - to present the results of studies conducted as well as to discuss other matters of mutual interest. One of the main forums for the relationship with the associations was the 8th National Meeting of Power Sector Agents, important event of the electricity sector in which ONS was present.

Was also treated very carefully the relationship with the universities with the coming into operation at the end of the year, in the environment of CDRE, UNI-ONS Space, specifically dedicated to information exchange with representatives of universities.

In 2011 ONS participated in other events that helped strengthen the relationship with specific segments of the external public:

• 4th Seminar of Consumer Councils;
• 2nd TOPSEP – Taller Latinoamericano de Operación de Sistemas Eléctricos de Potência;
• Workshop IBAMA;
• Seminar in the Chamber of Deputies on Tariff Modicity, Concessions and Quality of Supply;
• Public Hearing in the Chamber of Deputies on supply conditions in the BIPS;
• 2011Energy Summit
• Meeting with the International Olympic Committee on the supply conditions in 2016

There was also an intense relationship with the Court of Audit, in the sense of providing information about the continuity of supply to the electricity market.

It was completed in 2011 Management Plan of Communication in Crisis, which aims to improve communication of the Operator with its stakeholders at critical moments in order to preserve its image and reputation. The Plan establishes policies and procedures to be followed in the event of temporary interruptions in the supply of electricity to consumers. The detailing of the Operator's internal procedures is in progress, as well as external articulation with other stakeholders, such as MME, ANEEL and Agents. Its effective implementation still depends on the approval by those institutions. The Plan was built after a benchmarking work performed with large national companies and the System Operators participating in the VLPGO. 

In order to keep society informed about the conditions of power supply and the results of the operation of the BIPS, ONS has maintained close contact with the media, both by means of interviews of its General Director, as with the clarifications provided by the external communication team The percentage of favorable ONS exhibition in print media in 2011 was 94%.

ONS' website received an average of 1,460 external visits per day during the year, confirming its importance as a tool for dissemination of technical activities of the Operator and relationship with the Internet users. The Contact Us section of the site received an average of 94 posts of visitors per month.

ONS' activities of the centralized operation of the BIPS aroused the interest of other segments of the external public, especially students, technicians of the sector and foreign technicians, assisted by the Institutional Visitation Program. Several foreign delegations were received at the Central Office. In the National Center of the System Operation, in Brasilia, there were 25 visits, with 428 visitors. In the Southeast Regional Operation Center, in Rio de Janeiro, there were 20 technical visits, totaling 300 visitors. In Florianopolis, there were six technical visits in the year and in Recife, eight.

In the context of ONS' institutional relations with CCEE and EPE, stands out the growth of integration and cooperation in conducting the activities, studies and projects through the existing Operating Agreements with these organizations, which contribute to increased efficiency of the Brazilian electric sector.