In accordance with ONS Master Plan for Supervision and Control, the activities for the project and implementation of ONS Power Management Network (REGER) continued. Throughout 2011, the installation of the Test Factory Platform was completed, equipment was transported and installed in the Operation Centers and subsystems hardware and network tests were started. It was also given continuity to the activities of data and screens preparation, integration with ONS technical database and team training.

In June it was celebrated a contract with Embratel for deployment of REGER Operation Network (ROP-REGER), which will be activated in time to support the functional tests. That same month, it was celebrated a contract with Siemens Enterprise for voice communication modernization in the scope of operation, which will use IP technology.

The Project of the Brazilian System for Observability and Controllability – SINOCON reached, in 2011, the implementation mark of 101 of 116 remote terminal units (UTRs) foreseen in its Emergency Phase. By the end of the year, there were 97 transfers of UTRs for their agents. Lots 1, 2 and 3 are completed. In lot 4, two facilities were completed in 2011 and 15 facilities are in progress. The results achieved with the approval of projects, factory acceptance testing, equipment delivery and field acceptance testing of power plants and substations indicate that in the end of 2011, Project SINOCON fulfilled 89% of its physical realization goal.

In 2011, five simulated exercises were conducted for restoration of the BIPS, with the participation of five ONS Operation Centers and 10 invited agents, involving a total of 50 professionals working in the areas of transmission, generation and distribution. This year, the exercises were evolving with improved access of the agents to ONS simulators as well as in-company training for the participating agents. Performed systematically since 2006, aiming to simulate a possible scenario of occurrence in the operation of the BIPS, these exercises allow evaluating the performance of teams, processes, procedures and adequacy of resources. They serve as a development tool for professionals, who use similar environments to control rooms of the Operation Centers, with all infrastructure resources in order to give more realism to the simulated process.

In the post-operation, stood out the following activities::

• Beginning of calculation of values observed for use of the transmission system - MUST, to meet ANEEL Resolution No. 399 of 04.13.2010.
• Participation in the revision of the Grid Procedures, especially the submodules 15.6 and 15.7.
• Consolidation of generation data audit forwarded by CNOS to CCEE.
• Completion of the development phase of the new Hydrology Data Calculation System - WEB SADHI and the beginning of approval.
• Completion of the development and approval of the Operation Results Dissemination System - SDRO.
• Beginning of contracting activities for the Generation Calculation System - SAGER. 
• Development of Disturbance Analysis Report for Purpose of Civil Liability – RAR for various events at the border between transmission and distribution companies.

In the field Of Standardization, it was carried out the review of module 10 of the Grid Procedures, covering various improvements such as: more objective text, elimination of redundancies, standardization and inclusion of technical requirements aimed at expanding the operational security of the BIPS.

In 2011, the field of of Operation Standardization surpassed one thousand normative documents drawn up and in force since the beginning of the activities of ONS, having been performed more than 1,500 reviews on these documents only this year.

In March, it was performed a customer satisfaction survey on the processes and products of the Operation Centers, with an overall result of 98.5% satisfaction, considering a sample of 100 agents (generation, transmission, distribution and free consumers).